Refund & Returns Policy

Last Updated: September 29, 2026

At AR Watch PPF, we are committed to providing precision pre-cut protection film designed for luxury watches. Because our products are model-specific and may be supplied as pre-cut pieces, we have established the following Refund & Returns Policy to ensure a clear and fair process for our customers.

Please read this policy carefully before placing your order.

15-Day Return Window & 24-Hour Support Review

Eligible refund or return requests may be submitted within 15 days after the product is received.

If there is an issue with your order, please send clear photographs or videos of the product and the issue to our support team by email or WhatsApp.

Once we receive the required information, our team will review and take action on your request within 24 hours.

Please note: taking action within 24 hours means your request will be reviewed and processed by our team. The time for an approved refund to appear in your account may still depend on your bank, card issuer, payment provider, or financial institution.

1. Order Accuracy

Customers are responsible for selecting the correct:

  • Watch brand
  • Watch model
  • Model/reference number, where applicable
  • Case size
  • PPF kit or template

Because different watch models and sizes can require different PPF patterns, please verify your watch details before completing your purchase.

If you are unsure which PPF kit is suitable for your watch, please contact us before placing your order.

2. Returns

We accept eligible returns only when the product meets the requirements described below.

To be eligible for a return:

  • The PPF kit must be unused.
  • The protective film must not have been peeled from its backing.
  • The product must not have been installed or partially installed.
  • The product must be returned in its original condition and packaging.
  • You must contact us within the applicable return period after receiving your order.

Products that have been installed, stretched, cut, modified, contaminated, damaged, or otherwise used may not be eligible for a refund.

3. Used or Applied PPF

For hygiene, quality-control, and product-integrity reasons, PPF that has been removed from its backing or applied to a watch is generally not eligible for return or refund.

Once the adhesive side has been exposed, we may not be able to resell the product or verify its original condition.

Please carefully inspect the PPF before installation.

4. Incorrect Product or Wrong Item Received

If you receive a product that does not match the product you ordered, please contact us as soon as possible.

We may request:

  • Your order number
  • Photographs of the product received
  • Photographs of the packaging and shipping label
  • Photographs of the PPF pieces
  • Details of the Rolex or other watch model selected during checkout

If the incorrect product was supplied by AR Watch PPF, we will review the issue and, where applicable, arrange a replacement or another appropriate resolution.

5. Damaged Product

Please inspect your package when it arrives.

If your PPF arrives damaged, defective, or unusable, contact us promptly with photographs showing the condition of the product and packaging.

We will review the claim and determine the appropriate resolution, which may include a replacement or refund where applicable.

Damage caused after opening, handling, installation, improper storage, or application may not qualify for a refund or replacement.

6. Incorrect Watch Model Selected by Customer

If you accidentally select the wrong watch model, reference, or size when placing your order, contact us as soon as possible.

If the order has not yet been processed or prepared, we may be able to update the order.

If the PPF has already been cut, prepared, dispatched, or delivered according to the information provided during checkout, the order may not qualify for a refund because the product is model-specific.

We strongly recommend confirming your watch model before ordering.

7. Installation Errors

AR Watch PPF is supplied as a precision pre-cut product, but successful installation depends on proper preparation and application.

Refunds or replacements are generally not provided for:

  • Incorrect application
  • Misalignment during installation
  • Dust or particles trapped under the film
  • Bubbles caused by installation
  • Stretching the film during application
  • Applying the wrong piece to the wrong surface
  • Removing and attempting to reinstall the PPF
  • Damage caused by tools or improper installation
  • Failure to follow the recommended installation instructions

Please review the application instructions carefully before beginning installation.

8. Refund Requests

To request a refund, please contact our support team and provide:

Order number:
Customer name:
Email used for the order:
Reason for the refund request:
Photographs or videos, where applicable:

Our team will review the request and determine whether the order qualifies under this policy.

Approval of a refund does not occur automatically simply because a request has been submitted.

9. Approved Refunds

If your refund request is approved, we will process the applicable refund using the available payment method or the original payment method where possible.

The time required for the refunded amount to appear in your account may depend on your payment provider, bank, card issuer, or other financial institution.

Any shipping charges, customs duties, taxes, or third-party payment charges may be treated separately depending on the circumstances of the return.

10. Shipping Costs

Unless the product was supplied incorrectly or arrived damaged or defective, the customer may be responsible for return shipping costs.

Original shipping charges may not be refundable unless required by applicable law or determined otherwise by AR Watch PPF.

11. Custom or Special Orders

Products prepared specifically according to customer-provided specifications, custom measurements, special requests, or other individualized requirements may not be eligible for cancellation, return, or refund once production has started.

Please confirm all specifications before submitting a custom order.

12. Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before the product enters preparation or dispatch.

Once a model-specific PPF kit has been prepared, cut, packaged, or dispatched, cancellation may no longer be possible.

13. Exchanges

Where appropriate, an eligible product may be exchanged for another product or the correct model.

Exchanges are subject to product availability and verification that the original product remains unused and in resalable condition.

14. Sale and Promotional Products

Products purchased during special promotions, clearance sales, or discounted campaigns may be subject to additional terms.

Any special return or refund conditions applicable to a promotional product will be displayed at the time of purchase.

15. Warranty and Refunds

A product warranty, where applicable, is separate from this Refund & Returns Policy.

A warranty does not automatically provide a refund for an incorrectly selected model, installation error, accidental damage, misuse, or normal wear.

Please refer to the applicable warranty information for details.

16. Contact Us

If you have questions about a product, model compatibility, order cancellation, return, replacement, or refund, please contact AR Watch PPF before installing the product.

Website: AR Watch PPF

For the best possible experience, we recommend confirming your watch model and PPF compatibility before placing your order.

Important Notice

AR Watch PPF protective film is designed to provide an additional layer of surface protection. It does not make a luxury watch completely scratch-proof, impact-proof, or damage-proof.

Results may vary depending on the watch surface, installation technique, usage, environmental conditions, and maintenance.

By placing an order, customers acknowledge that they are responsible for selecting the appropriate product and following the recommended installation instructions.